Welcome to the FAQ. Have an idea, suggestion, or issue with Jabo? We’re here to help. If you can’t find the answer you need below, contact us directly for assistance.

TOP QUESTIONS

My messages are not going through.
I lost all my Matches!
I accidentally left-swiped someone, can I get them back?
How do I change my name or my age?
Jabo is stuck on “Finding people near you”.
I can’t log in.
One of my Matches disappeared.

SIGN UP AND LOGIN

I can’t log in.
Why does Jabo need to access my camera roll?
The app keeps crashing.
Will I lose my matches if I delete the app?

PROFILE AND SETTINGS

How do I edit my profile?
How do I change my name or my age?
How do I change my interests / page likes?
I turned Discovery off, but I'm still getting Matches.
I can’t change my settings.
How do I delete my account?

VERIFIED PROFILES

Can I request a verified badge?
I have a verified badge on Facebook / Twitter / Instagram, can I have one on Jabo?

PHOTOS

How do I add a profile photo?
I can’t upload photos.
I get a cropping error.
Can I send a photo to only one person?
I accidentally denied Jabo access to my photos.

DISCOVERY (BROWSING OTHER USERS)

What is Discovery?
I accidentally left-swiped someone, can I get them back?
Can I message someone I haven’t matched with?
How do I report someone?
Jabo says “There’s no one new in my area.”
Jabo is stuck on “Finding people near you”.
What are the numbers next to my friends photo in common connections?

MATCHPASS

What is MatchPass?
How do I change my location?
Can I undo my last swipe?
Can I use MatchPass on multiple devices?
There was a problem setting up billing.
How do I change payment information?
My payment method failed.
How do I cancel a MatchPass subscription?
How do I request a refund?

MATCHES

How do I unmatch (block) someone?
Can I unblock someone?
How do I report someone?
I got a new match notification but I don’t see a new match.
I lost all my Matches!
One of my Matches disappeared.
I don’t have any Matches.
What does the number next to my friend's photo in Common Connections mean?

CHAT / MESSAGES

I got a new message notification but I don’t see it.
Can I message someone I haven’t matched with?
My messages are not going through.
Can I unblock someone?

STILL HAVE QUESTIONS?

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